Booking.com

As an Agile Coach within Customer Service, I guided leaders and teams through complex transformation initiatives—focusing on process improvement, tooling, and cross-departmental collaboration. I facilitated strategic alignment sessions, team interventions, and leadership coaching to accelerate decision-making and strengthen collaboration.

Result: more ownership, improved collaboration, and increased focus on execution.

Ahold Delhaize

At Ahold Delhaize, I supported teams during the digital transformation of omnichannel platforms. I facilitated deep-dive sessions, coached multidisciplinary teams, and implemented agile practices—such as OKRs, portfolio management, and team processes.

Result: improved collaboration, clear focus, and smoother execution of strategic objectives between the head office, stores, and IT.

De Volksbank

At De Volksbank, I supported leadership and management teams during an agile transition. Through leadership coaching, alignment interventions, and strategy workshops, I helped strengthen collaboration and realign around shared direction.

Result: increased trust and openness within the leadership team, clear working agreements, and a restored rhythm in decision-making and execution.

Pon Automotive

At PON Automotive (Škoda & VW Commercial Vehicles), I guided leaders and product teams in restoring collaboration and focus. Through alignment sessions, prioritization workshops, and team interventions, we clarified strategy and execution.

Result: stronger goal control, faster decision-making, and better-aligned collaboration between teams and stakeholders.

Hallmark

At Hallmark, I guided a department that had become stuck in prioritization and collaboration. Through retrospectives, process optimization, and portfolio-focused workshops, I helped them get back into flow and improve teamwork.

Result: A unified way of working, greater ownership, and healthier team dynamics.

Digital Agencies

At various digital agencies (Dept, Valtech, Gravity, Greenhouse Group), I supported teams and leaders in collaborating effectively with their clients. By implementing Agile scrum boards, kick-offs, team resets, coaching-as-a-service, and process workshops, we became one unified team with the client.

Result: Short lines of communication, continuous learning, and concrete improvement steps per iteration.